FAQ

How do I pay?

Cash on delivery only. You pay the courier when your order arrives. Nothing is charged online.

Where do you deliver?

Everywhere in Egypt.

How much is shipping?

80 EGP to Cairo and Giza. 110 EGP to every other governorate. Free on orders over 2,000 EGP.

How long does delivery take?

3 to 5 business days from the moment your order is confirmed.

Will you contact me before shipping?

Yes. We call or message to confirm your order and address before it ships. Keep your phone close.

Can I return or exchange?

Yes, within 2 days of receiving your order. Items must be unworn, unwashed, with tags attached and in original packaging. Full details are on our Refund Policy.

How do I get my money back?

Refunds are sent by InstaPay once we receive and inspect the returned item.

Who pays return shipping?

The customer covers return shipping, unless we sent you the wrong item or a faulty one. Then it's on us.

What's in a set?

A zip hoodie and matching sweatpants for 1,900 EGP instead of 2,100. You choose the hoodie size and pants size separately.

How do the pieces fit?

The zip hoodies are cut relaxed and boxy with dropped shoulders. The sweatpants are a straight wide leg. If you're between sizes, take your usual size for the intended look, or size down for a closer fit.